Getting started with your iPhone

Three simple steps to get you set up

What you'll need

  • A Mac or PC with a USB port
  • Connection to the internet - so you can activate your iPhone
  • The latest version of iTunes (see Step 3)
  • An iTunes Store account (to buy from the iTunes Store or App Store)

Step 1 - Insert your SIM

In the box your iPhone came in, you'll find a SIM eject tool. It's attached to the inside of the black booklet that has the user guide. This tool opens the SIM tray - insert it fully and the tray will open slightly so you can pull it out. Put your SIM into the tray and slide it back into your iPhone. Press the power button at the top of your iPhone to switch it on.

Step 2 - Charge your iPhone

Before you can charge your iPhone, you need to put together the mains charger. In the box your iPhone came in you'll find the charger head, as well as a USB cable. Insert the USB cable into the charger head and put the other end into the bottom of your iPhone. Plug the charger head into the mains, then switch on to charge your iPhone.

Step 3 - Activate your iPhone

To use your iPhone, you need to activate it by connecting to iTunes. Your iPhone will prompt you to do this. Here's how to activate it if you're switching from another phone.

1. Check your voicemail
2. Move your contacts, photos and music off of your current phone (you won't be able to access them once your new SIM is activated)
3. Put in your new SIM (see Step 1 on this page) and charge your iPhone
4. Download and install the latest version of iTunes from www.itunes.com/download
5. Connect your iPhone to your computer - iTunes automatically recognises it
6. Make sure you're connected to the internet - it's essential to activate your iPhone
7. Follow the instructions on your computer's screen

Important: You won't be sent to download iTunes automatically when you connect your iPhone to your computer. So make sure you've downloaded and installed iTunes first.

How to download apps, music and more

Buying and downloading from the iTunes Store is simple. Just make sure your iPhone is connected to the internet and that you've created an iTunes Store account. Here's how to create an account using your iPhone.

  • From the Home screen, tap Settings
  • Select Store
  • Select Create New Account - then follow the instructions

Already got an iTunes Store account? Just login with your username and password.

Paying for downloads in the iTunes Store

Paying in the iTunes Store is really easy. Just use a debit or credit card, or an iTunes voucher.

How to copy your contacts from your SIM to your iPhone

Want to transfer all your numbers from your SIM to your iPhone's Contacts app? No problem - you can do it in a few easy steps.

  • From the Home screen, tap Settings
  • Scroll down and tap Mail, Contacts, Calendars
  • Scroll down to the bottom and tap Import SIM Contacts
  • When the message that appears on your screen disappears, all your contacts will be in your iPhone's Contacts app

How to set up email on your iPhone

As long as you know the username and password for your email account, setting up email on your iPhone is simple. Not sure if you've got these details? Ask your email service provider. Here's how to add an account.

  • From the Home screen, tap Settings
  • Scroll down and tap Mail, Contacts, Calendars
  • Choose Add Account
  • Choose your email provider - if it's not listed, choose Other
  • Put in your email account details

Your iPhone will then look up your email server settings online. If it finds them, it'll finish adding your email account. If it can't find them, you'll get a screen that lets you enter them yourself.